Bill pay for Utah and Idaho patients (2024)

Payment arrangements are best made by contacting us at the telephone number listed on your statement.

Intermountain bills all insurance carriers. If your insurer does not include Intermountain as a preferred provider, you may be billed for non-covered charges or be responsible for reduced benefits. Please contact your carrier to verify your coverage and/or benefits.

Intermountain is a not-for-profit organization and has payment plans to assist you with your bills. After exhausting all other payment options, you may be eligible for financial assistance on your medical bills. For assistance, contact your patient account representative listed on your statement, or contact Customer Service for details.

Copayments will be requested at time of service. If you have concerns about your ability to pay for services received, please contact us at the telephone number listed on your statement. Patients are seen for all medically necessary situations regardless of their ability to pay.

Coordination of benefit rules apply. Contact your provider for help in determining the proper order for billing.

Due to confidentiality, we are unable to send bills directly to your employer. However, we will send claims directly to your employer's Workers Comp carrier. We will need their name, address and claim number. You may take your bill to your employer and work directly with them.

The usual and customary fee schedule is set up so that non contracted providers are reimbursed at a rate comparable to other HMO reimbursem*nts in the same geographical area. The patient is responsible for charges that exceed the usual and customary amount.

Contact the facility listed on your statement for additional assistance.

You will be responsible for charges your insurance company does not authorize or cover. It is recommended that you contact the ordering provider to discuss whether to receive the service and for other possible funding sources.

You should bring your current insurance card to your next visit. You should also contact our billing offices to provide updated information.

Insurance payments for claims that are sent directly to you, whether from primary or secondary insurance companies, should be used to pay outstanding charges to Intermountain Healthcare. Patients are financially responsible for all outstanding charges. Either deposit the insurance check and send us a personal check, or forward the insurance check as soon as possible.

Under any plan, there may be services that are not covered because the insurance company may consider them routine or unnecessary. If you disagree with the decision, you should contact your insurance company for more information.

Based on your insurance plan, you may be responsible for deductibles, copays and co-insurance for fees not covered by your insurance company.

It is recommended that you contact your insurance plan or provider directly if you have any questions or concerns about precertification or preauthorization.

If you are unhappy with a Medicare decision, you can file an appeal by filling out the short form on the last page of the Medicare Summary Notice.

The Advance Beneficiary Notice (ABN) helps you to make an informed consumer decision whether to receive the service or item and to be prepared to pay for it.

You will be asked to read and sign an Advance Beneficiary Notice (ABN) – Medical Necessity Waiver prior to receiving care that falls in a category that Medicare or Medicaid may not consider covered. In that instance, you accept responsibility for payment of the full amount charged.

Medicare Advantage/+ Choice plans replace Medicare Part B. For questions regarding Medicare C plans, visit the official Medicare website.

If you have questions regarding your Medicare D plan, visit the official Medicare website.